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ISP Tools | Customer Dashboard
ZipLink
Internal support hub for ZipLink — Splynx billing + VPN tools + managed Mikrotik routers + VOIP support.
Contact + Info
Phone(480) 598-5683
Websiteziplink.systems
Office Address
PO Box 1489
Queen Creek, AZ 85142
Queen Creek, AZ 85142
Call Out Code
0960
Live Conditions
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Mountain Time
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ASK A LEAD!!! : If the traffic on the APs for Tower 8 has dropped, they need to perform an extra step.
🚨 IMPORTANT
Billing
- Process ALL BILLING.
📞 REMINDER
Ticketing Info
- Anything not billing related: Assign to “David Busch”
- Anything billing related: “Finance” Assign to “David Busch”
- Sales: Create a lead account in Splynx, then attach the ticket to that account — Assign tickets to “David Busch”
- Make sure tickets are hidden from the customer
Billing || Sales
Billing || Sales
YES TO BILLING
Process Payments in SPLYNX
Sales Info
For SALES, gather the following information:
-Name
-Phone
-Address
Then advise
“Let me go ahead and get this over to the sales team, who will be returning your call ASAP They will assist you with going over the plans and services available to you.”
Router Login Info
Router Login Info
Mikrotik
Username: ziplinkadmin
Password: 1Vc8@QQ4iMN2^Htz1MZm
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Ziplink support agents.
Technical Support
Must be connected to VPN
Search customers by their account numbers
Throughput Monitoring↗
UISP↗
Must be connected to VPN
Billing || Sales
See the Billing || Sales section below
Managed routers
VOIP
Billing
- Process ALL BILLING.
VPN Needed or Available
- Windows VPN is needed.
Managed Routers / Support
- Managed Mikrotik Routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering IS enabled.
Special Procedures
- Standard VOIP troubleshooting.
- If caller is on Tower 8, check the APs traffic. If traffic has dropped, reach out to a lead.
Ticketing Info
- Anything not billing related: Assign to “David Busch”
- Anything billing related: “Finance” Assign to “David Busch”
- Sales: Create a lead account in Splynx, then attach the ticket to that account — Assign tickets to “David Busch”
- Make sure tickets are hidden from the customer