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ISP Tools | Customer Dashboard
WOWMooseBytes
Internal support hub for WOW (Wired or Wireless) + MooseBytes — ticketing + cnMaestro + radio stats workflow.
Contact + Info
Phone509-892-5877
Websitewow-tel.com
Office Address
17813 E. Appleway Ave
Spokane Valley, WA 99016
Spokane Valley, WA 99016
Call Out Code
0820
Live Conditions
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Mountain Time
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Call opening:
“Thank you for calling Wired or Wireless AND Moosebytes. My name is [name]. Are you in the ‘Priest Lake’ area?”
If they are in the Priest Lake area, use the Moosebytes Sonar link below to find the account.
🚨 IMPORTANT
Billing
- We do not handle billing for them.
📞 REMINDER
Ticketing Info
- Ticket Group: Support
- Ticket Categories: Support
- Resolved tickets can be closed out.
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for WoW/Moosebytes support agents.
Technical Support
Search for the end-user in both instances of CnMaestro
Radio Stats / Throughput↗
CnMaestro Cloud↗
CnMaestro Hosted↗
Billing
- We do not handle billing for them.
VPN Needed or Available
- N/A
Managed Routers / Support
- None.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Special Procedures
- Newport Fiber is almost exclusively PPPOE.
Ticketing Info
- Ticket Group: Support
- Ticket Categories: Support
- Resolved tickets can be closed out.