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ISP Tools | Customer Dashboard
Wild Star Networks
Internal support hub for Wild Star Networks — Sonar tickets + payment portal workflow + OpenVPN CPE access + Mikrotik router support.
Contact + Info
Phone(850) 904-2086
Websitewildstarnetworks.com
Office Address
355 Bulldog Rd, Ste. 101A
Freeport, FL 32439
Freeport, FL 32439
Call Out Code
0740
Live Conditions
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Eastern Time
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Please make sure you are using the Networks Diagnostics tool, for every tech call
🚨 IMPORTANT
Billing
- Push the customer to make a payment via the portal.
- If they do not have an account, offer to set up a portal account for them.
- If they do not wish to login and pay themselves, we can set up an account and log in to process the payment for them.
📞 REMINDER
Ticketing Info + Office Hours
- Ticket Group: WISP Assist
- Include the diagnostic tool screenshot when ticketing for further support.
- Office hours are 8:00 am – 4:30 pm Mon – Fri. Billing and sales will not be available after 4:30
Sales Leads
No Sales Leads
No Sales Leads!
Fill out the form below for the customer.
Let them know sales will reach out next day (Monday- Thursday to provide all details)
Friday night 2:30 MT – Sunday) advise Sales will reach out on Monday
Router Steps
Remote into Router Steps
To remote into the router
1: Connect to the VPN, using OpenVPN.
2: Open WinBox, and input the router’s IP address from their account.
3: Input the router credentials and click connect
Success!
Router Login Info
Backup Credentials: TRY ME FIRST
Username: admin
Password: Cust0m3rz!
Standard Credentials
Username: wispassist
Password: sg6L4xwXFFTZkekhDUkh
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Wildstar Networks support agents.
Technical Support
Click “Sign in with Single Sign-On”, and use their Microsoft Azure Credentials
You may have to sign out of other Microsoft accounts
Wildstar Networks Diagnostics Tool↗
Use on all tech calls
Sales Leads
See the Sales Leads section below
Billing
- Push the customer to make a payment via the portal.
- If they do not have an account, offer to set up a portal account for them.
- If they do not wish to login and pay themselves, we can set up an account and log in to process the payment for them.
VPN Needed or Available
- OpenVPN is needed to remote into CPEs.
Managed Routers / Support
- Managed Mikrotik Routers.
- Everyone has a Mikrotik router, as they are included in the installation.
- If a customer would like to use their own router, the Mikrotik must still stay in place, but must be set to Bridge mode.
- T2 are the only ones that can complete this. Ticket and send up.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled. Do not attempt to bypass the router.
Special troubleshooting steps (Tarana Stats to look for)
- If the “Current BN” does not match the “Primary BN”, click the “Reconnect to Network” button.
- If the “Pathloss” is greater than 150, the end-user may be having issues.
- If the SINR is less than 15, the end-user may be having issues.
- How-to guide will be updated with screenshots when possible.
Ticketing Info
- Ticket Group: WISP Assist
- Include the diagnostic tool screenshot when ticketing for further support.
- Resolved tickets can be closed out.