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Web Perception

Web Perception Support Dashboard
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ISP Tools | Customer Dashboard

Web Perception

Internal support hub for Web Perception — UISP billing + router support + ticketing workflow.

1. Billing DETAILS
Standard UISP Billing
2. Managed Routers / Support DETAILS
Vilo + AirCube routers
3. Speed Test DETAILS
OpenSpeedTest
4. MAC Filtering DETAILS
IS NOT enabled
5. Ticketing Info DETAILS
UISP ticket fields
Contact + Info
Phone(415) 892-7711
Websitewebperception.com
Office Address
1701 Novato Blvd Suite 202
Novato, CA 94947
Call Out Code
0570
Live Conditions

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Mountain Time
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🚨 IMPORTANT

Billing

  • Standard UISP Billing.
📞 REMINDER

Ticketing Info

  • If the customer is in UISP, submit your ticket there.
  • Assigned To: Leave default
  • Group: Select the most appropriate group (most of the time: IT)
  • Watchers: Leave blank
  • Priority: Leave default
  • Status: Leave default
  • Type: Pick the most appropriate type
Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for Web Preception support agents.

Billing | Ticketing
Note: Basic payment processing only. Anything else (account changes, update MoP, etc.) ticket and escalate.
UCustomer Database || Billing || Ticketing↗