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ISP Tools | Customer Dashboard
WaveLength
Internal support hub for WaveLength — Sonar billing + support workflow + router tools + sales lead sign-up.
Contact + Info
Phone(605) 824-6621
Websitewavelengthinternet.com
Office Address
No Office
Aberdeen, SD 57401
Aberdeen, SD 57401
Call Out Code
0650
Live Conditions
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Eastern Time
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🚨 IMPORTANT
Billing
- Standard Sonar billing.
📞 REMINDER
Ticketing Info
- Group: “Support” for support calls, “Account Management” for everything else
- Resolved tickets can be closed out.
⚠ NOTE
Special Procedures
- DO NOT POWER CYCLE RADIOS. They are all interconnected, and this will cause mass chaos
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Wavelength support agents.
Billing | Ticketing
Technical Support
Note: Do not power cycle radios. They are all interconnected, and this will cause mass chaos
Customer Stats?↗
Sales Lead
Billing
- Standard Sonar billing.
VPN Needed or Available
- NO RDP/VPN is needed.
Managed Routers / Support
- Managed Calix Routers (Possibly more?)
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Special Procedures
- DO NOT POWER CYCLE RADIOS. They are all interconnected, and this will cause mass chaos
Ticketing Info
- Group: “Support” for support calls, “Account Management” for everything else
- Resolved tickets can be closed out.