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ISP Tools | Customer Dashboard
Wake Wireless
Internal support hub for Wake Wireless — Sonar billing + Windows VPN/RDP access + ticketing workflow + sales coverage notes.
Contact + Info
Phone(918) 335-9253
Websitewakewireless.com
Office Address
4100 SE Adams Rd Suite C-102
Bartlesville, OK 74006
Bartlesville, OK 74006
Call Out Code
0160
Live Conditions
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Eastern Time
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🚨 IMPORTANT
Billing
- Standard Sonar Billing.
📞 REMINDER
Ticketing Info
- Ticket Group: Most applicable
- Resolved tickets can be closed out.
Sales
Sales info
Sales Info
Scroll to the bottom to check the coverage map.
Check the Sales tab for further instructions.
Login/RDP Info
RDP + CPE logins
RDP Access
MUST BE CONNECTED TO VPN
IP Address: 10.148.0.200
Username: wispassist
Password: Lagnet123@
CPE Login Info
Cambium
Username: admin
Password: Climson2012@ or Climson2012
Ubiquiti
Username: admin OR ubnt
Password: Climson2012@ or Climson2012
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Wake Wireless support agents.
Database | Billing | Sales
Troubleshooting
Billing
- Standard Sonar Billing.
Sales Info
- Scroll to the bottom to check the coverage map.
- Check the Sales tab for further instructions.
VPN Needed or Available
- Windows VPN and RDP access.
Managed Routers / Support
- Managed Routers / Support
Preferred Speed Test Site
MAC Filtering
- MAC Filtering IS enabled.
- MAC Filtering IS NOT enabled.
Ticketing Info
- Ticket Group: Most applicable
- Resolved tickets can be closed out.