'/%3E%3Ctext%20x='50%25'%20y='60%25'%20dominant-baseline='middle'%20text-anchor='middle'%20fill='%231a1a1a'%20font-family='Arial%2C%20Helvetica%2C%20sans-serif'%20font-size='92'%20font-weight='900'%3ETekWav%3C/text%3E%3Cpath%20d='M214%20122%20c32%20-36%2086%20-36%20118%200'%20fill='none'%20stroke='%23f4b400'%20stroke-width='10'%20stroke-linecap='round'/%3E%3Cpath%20d='M248%20134%20c18%20-20%2048%20-20%2066%200'%20fill='none'%20stroke='%23f4b400'%20stroke-width='8'%20stroke-linecap='round'/%3E%3C/svg%3E)
ISP Tools | Customer Dashboard
TekWav
Internal support hub for TekWav — Sonar billing + monitoring stack + after-hours ticketing workflow.
Contact + Info
Phone(903) 375-9787
Websitetekwav.com
Office Address
223 N Walnut St.
Sherman, TX 75090
Sherman, TX 75090
Call Out Code
0950
Live Conditions
—
Loading…
Eastern Time
—
—
🚨 IMPORTANT
Billing (Sonar)
- Standard Sonar billing.
- No delinquency/suspension fees.
- If a customer is suspended, turn them back on until the next business day and TekWav will call them back.
- They will eventually be switching over to Powercode.
📞 REMINDER
Special Procedures + Ticketing
- Group: Select the most appropriate group for the reason for the call.
- SUBMIT ALL UNRESOLVED TICKETS into the “AFTER HOURS” Discord channel.
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Tekwave
Billing
Documentation
Billing
- Standard Sonar billing.
- No delinquency/suspension fees.
- If a customer is suspended, turn them back on until the next business day and TekWav will call them back.
- They will eventually be switching over to Powercode.
Sonar Notes
- No delinquency/suspension fees.
- If a customer is suspended, turn them back on until the next business day and TekWav will call them back.
Managed Routers / Support
- Managed Mikrotik Routers.
- Minimal 3rd party router support. Refer to manufacturer.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Ticketing Info
- Group: Select the most appropriate group for the reason for the call.
- SUBMIT ALL UNRESOLVED TICKETS into the “AFTER HOURS” Discord channel.