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ISP Tools | Customer Dashboard
T-net
Internal support hub for T-net — Visp billing + Freshdesk ticketing + Windows VPN + managed routers.
Contact + Info
Phone(541) 947-9999
Websitetnet.biz
Office Address
629 Center Street
Lakeview, OR 97630
Lakeview, OR 97630
Call Out Code
0350
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing (Visp)
- Standard Visp Billing.
- Use the Customer Directory for Billing.
- Ticketing is handled in Freshdesk.
📞 REMINDER
Special Procedures + Ticketing
- ONLY use Freshdesk for ticketing.
- Group: “Billing/Sales” for billing/sales, “Tnet escalations” for all other tickets.
- Agent: Tnet Office (For ALL Tickets)
- Type: Select the most appropriate type
Radio Login Info
Radio login + previous UISP
Radio Login
Username: ToM1937a
Password(s):
GyRo!%(*&
GyRo15987!
Previous UISP Link
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Tnet Broadband
Billing | Ticketing | Sales
Note: Log In to correct account
Ticketing | Sales↗
Sales Lead
Billing
- Standard Visp Billing.
- Customer Directory | Billing: https://app.visp.net/subscriber/
- Note: Log in to correct account.
VPN Needed or Available
- Windows VPN is available.
- You can remote into radios.
Managed Routers / Support
- Managed Vilo Routers and TP-Link Aginet Routers.
- When setting the password for the router, it MUST be longer than 8 characters.
Preferred Speed Test Site
- Google Speed Test
MAC Filtering
- MAC Filtering is not enabled.
Ticketing Info
- ONLY use Freshdesk for ticketing.
- Group: “Billing/Sales” for billing/sales, “Tnet escalations” for all other tickets
- Agent: Tnet Office (For ALL Tickets)
- Type: Select the most appropriate type