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SyncWave
Internal support hub for SyncWave — Sonar billing + RDP SOPs + managed routers + MAC filtering.
Scottsville, MI 49454
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Note: Check the router tab for the SOP for router configurations. Escalate to senior tech if you have any questions!
Billing (Sonar)
- Standard Sonar Billing.
- There is no longer a Reactivation fee of $30 when turning an account back on, or when returning from seasonal suspension.
- Documentation will be updated soon in RDP.
Special Procedures + Ticketing
- Connect to the RDP for access to tools.
- SOP’s are also available on the desktop of the RDP. Make sure to check these for the correct troubleshooting steps.
- User ID: WISP Assist
Configuration standards
CONFIGURATION STANDARDS
Standard Configuration:
By default, all SyncWave Internet connections operate where the CPE functions as the customer’s router.
1. DHCP leases are handled at the CPE-level.
2. NATing occurs between the CPE and the tower’s router, which is assigned a public static IP.
Customer AP must be configured so that:
A) AP Mode is used if supported by the router
B) DHCP server is disabled
C) WAN port is not used (unless the device supports AP or Bridge Mode, then it may)
D) Internet is plugged into any LAN port in most cases
E) LAN IP is set to 192.168.3.2
F) DNS 1: 23.132.80.61
G) DNS 2: 1.1.1.1
H) Wireless channels set to 20 MHz widths to minimize interference
Link to the full SOP document
Please see the following document for proper router configuration:
Sales lead form
Sonar + RDP + Radio credentials
Sonar Customer Database Login
Username: wispassist
Password: P1ast!c~$and@l
RDP Info
Server:
wispassist1.syncwave.us
wispassist2.syncwave.us
wispassist3.syncwave.us
Username: wispassist
Password: P1ast!c~$and@l
Mikrotik Radio Login
Username: swadmin
Password: Le@th3r%B31t
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Syncwave
Billing
- Standard Sonar Billing.
- There is no longer a Reactivation fee of $30 when turning an account back on, or when returning from seasonal suspension.
- Documentation will be updated soon in RDP.
Special Procedures
- Connect to the RDP for access to tools.
- SOP’s are also available on the desktop of the RDP.
Managed Routers / Support
- Managed Mikrotik Routers.
- Do not refer customers to manufacturers for support. Reference the SOP documentation in the RDP for support on routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled.
- Check the SOP’s in the remote desktop for additional information.
Ticketing Info
- User ID: WISP Assist