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ISP Tools | Customer Dashboard
Starwire Technologies
Internal support hub for Starwire Technologies — standard UISP workflows + managed routers + MAC filtering.
Contact + Info
Phone(877) 679-4242
Websitestarwire.net
Office Address
24060 State Road 35
Siren, WI 54872
Siren, WI 54872
Call Out Code
0670
Live Conditions
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Eastern Time
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🚨 IMPORTANT
Billing (UISP)
- We can process payments and take new payment method information.
- Anything past that: create a ticket and send up.
- Standard UISP billing procedure.
📞 REMINDER
Special Procedures + Ticketing
- MAC Filtered routers required. MAC Filtering is enabled and we are unable to bypass the router.
- Speeds are guaranteed 100% or above package rates.
- Accurate speed test: device hardwired to the router. Anything outside of that is FYI.
- DO NOT GUARANTEE SPEEDS OVER WIFI.
- If customer speeds are not what they should be, note it in the ticket. Do not overshare data with customers.
- Assigned: Unassigned
- Status: New or Open
- Category: Select the most appropriate category
- Problem: Put the reason for the call in this box
- Leave the “Solution” blank.
- After submit: go to “Call Logs” > “Add Call”, paste notes, then Save/Submit.
Additional Notes
Office hours + holidays
Additional Notes
Office Hours: 9 AM to 5 PM Monday – Saturday (Subject to change once support is in place).
Closed all major US holidays.
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Starwire Technologies
Customer Database
Router Management
Billing
- We can process payments and take new payment method information.
- Anything past that: create a ticket and send up.
- Standard UISP billing procedure.
Time Limit
- Follow standard UISP workflows.
- Billing support scope: we can process payments and add payment methods; anything past that should be ticketed and sent up.
Managed Routers / Support
- Managed TP-Link Routers (Deco) and Aircubes.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled.
- Unable to bypass router.
- MAC filtered routers are required.
Ticketing Info
- Standard UISP ticketing.
- If an unattached ticket is needed, post it to Starwire’s Discord channel and tag them.
- Assigned: Unassigned
- Status: New or Open
- Category: Select the most appropriate category
- Problem: Put the reason for the call in this box
- Leave the “Solution” blank.
- After hitting submit, go to the “Call Logs” tab, click “Add Call”, paste your notes from the call in the textbox, then click “Save/Submit”.