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ISP Tools | Customer Dashboard
Speedy Quick
Internal support hub for Speedy Quick — Platypus billing + VPN access + ticketing workflow.
Contact + Info
Phone(208) 344-3837
Websitespeedyquick.net
Office Address
357 East Watertower Street Suite E
Meridian, ID 83642
Meridian, ID 83642
Call Out Code
0250
Live Conditions
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Central Time
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🚨 IMPORTANT
Billing (Platypus)
- Credit or Debit card only for payments.
- Due date is on the 20th for all customers. Due dates cannot be changed.
- 15 day grace period before service is placed on hold.
- 30 day cancellation policy.
📞 REMINDER
Special Procedures + Ticketing
- Don’t forget to change the “169” in the IP address to “100”.
- Connect to the VPN (Windows built-in) to access CPE’s.
- Assigned: Unassigned
- Status: New or Open
- Category: Select the most appropriate category
- Problem: Put the reason for the call in this box
- Leave the “Solution” blank.
- After submit: go to “Call Logs” > “Add Call”, paste notes, then Save/Submit.
Archived
Archived tickets
Archived tickets
We are no longer using Freshdesk for Ticketing, but you can VIEW previous tickets.
Login Info
Email Support / Login Info
Email Support Info
Have the customer call 1-800-258-3843 or 1-585-586-2000 for ANY email inquiries.
Have the end-user call back in, and dial extension 322 for email support.
CPE Login Info
Username: home
Password: #564!
2nd Password (TRY ME FIRST): 0sQn!2024
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Speedy Quick
Billing | Ticketing
Billing
- Platypus Payment Processing.
- Check the “How-to” for the proper steps.
- Credit or Debit card only for payments.
- Due dates cannot be changed. Due date is on the 20th for ALL customers.
- 15 day grace period before service is placed on hold.
- 30 day cancellation policy.
VPN
- Connect to the VPN (Windows Built-in) to access CPE’s.
Email Support
- Have the customer call 1-800-258-3843 or 1-585-586-2000 for ANY Email inquiries.
Managed Routers / Support
- SpeedyQuick sells routers, but does not RMA them.
- $80.00 plus tax, 6 month warranty through SpeedyQuick, and 2 year warranty through manufacturer.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Ticketing Info
- If you need to submit an unattached ticket, check the How-to guide.
- Assigned: Unassigned
- Status: New or Open
- Category: Select the most appropriate category
- Problem: Put the reason for the call in this box
- Leave the “Solution” blank.
- After hitting submit, go to the “Call Logs” tab, click “Add Call”, paste your notes from the call in the textbox, then click “Save/Submit”.