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ISP Tools | Customer Dashboard
Skynet
Internal support hub for Skynet — Powercode billing + customer database + transfer/login info.
Contact + Info
Phone(360) 802-6657
Websiteskynetbb.com
Office Address
1702 Cole St
Enumclaw, WA 98022
Enumclaw, WA 98022
Call Out Code
0360
Live Conditions
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Mountain Time
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🚨 IMPORTANT
MAC Filtering
- MAC Filtering is enabled.
- Bypass is still possible by updating the MAC address in Powercode.
📞 REMINDER
Ticketing + Tools
- Most of the stats you need can be accessed in the Powercode tools.
- You can connect to RDP to access the CPE directly (doesn’t load).
- User: Wisp Assist Tech Support
- Group: Services
- Category: Select the most appropriate type
- Type: Leave blank
Transfer Info
Call Transfer Process
During Business Hours
8:30 am – 7 pm LOCAL TIME, Mon – Sat
1. Put the customer on hold
2. Choose Line 2
3. Dial 0990 1 360 802 6657
4. Wait for their menu > hit 509 > wait for a tech to answer
5. When they answer let them know you are transferring
6. Blind transfer > Press Line 1
After Hours / Weekends
1. Put the customer on hold
2. Choose Line 2
3. Dial 0990 1 360 802 6657
4. Wait for their menu > hit 109 > wait for a tech to answer
5. When they answer let them know you are transferring
6. Blind transfer > Press Line 1
Login Info
Credentials
CPE Credentials
Username: admin
Password: sh@st@
Air OS Credentials
Username: admin
Password: sn33k3rs
RDP Login
Password: G3tSupp0rt!
Database | Sales
Technical Support
Note: MAC Filtering is enabled, bypassing will not work.
CPE Monitoring Tool built into Powercode↗
Sales Leads
Billing
- Standard Powercode Billing.
VPN
- No RDP/VPN is needed.
- RDP may be used to access CPE directly (doesn’t load).
Time Limit
- No time limit.
Managed Routers / Support
- No managed routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled.
- Bypass is still possible by updating the MAC address in Powercode.
Ticketing Info
- User: Wisp Assist Tech Support
- Group: Services
- Category: Select the most appropriate type
- Type: Leave blank