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ISP Tools | Customer Dashboard
Silver Rapid
Internal support hub for Silver Rapid — UISP billing + managed routers + QoE/BQN tools.
Contact + Info
Phone(209) 772-6100
Websitego.silverrapid.com
Office Address
No Office
Valley Springs, CA 95252
Valley Springs, CA 95252
Call Out Code
0990
Live Conditions
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Eastern Time
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🚨 IMPORTANT
Billing
- Billing is completed through UISP at the moment.
- Invoices are posted at the beginning of the month, due by the end of the month.
- Credit/Debit cards only (no echecks, bank draft, or cash). Paper mail is available as an option.
- Autopay pull date is arranged individually with each customer.
- Extensions are case-by-case — ticket and escalate.
📞 REMINDER
Managed Routers
- Managed Routers are mandatory. Do not assist with third party routers (being used as APs).
- MAC filtering is not enabled — do not attempt to bypass routers.
Billing
Sales Leads (WIP)
Technical Support
Billing
- Billing is completed through UISP at the moment.
- Invoices are posted at the beginning of the month, due by the end of the month.
- Invoices are sent via email; paper mail is available as an option.
- Credit/Debit cards only (no echecks, bank draft, or cash).
- Autopay pull date is arranged individually with each customer.
- Extensions are offered case-by-case; ticket and escalate.
VPN
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Time Limit
- No time limit.
Managed Routers / Support
- Managed routers are mandatory. Do not assist with third party routers (being used as APs).
- Vilo, TP-Link Aginet/Azurenet, Mercku
Preferred Speed Test Site
- Google Speed Test
MAC Filtering
- MAC Filtering is not enabled.
- Do not attempt to bypass routers.
Ticketing Info
- Do not attempt to bypass routers.