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Schynet
Internal support hub for Schynet — OpenVPN access required for tools + UNMS billing.
Joplin, MO 64804
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Special Note
- You MUST be connected to their OpenVPN to connect to tools.
Ticketing Info
- Make the ticket private.
Property Notes
Jackson St. Apts
– 32 Units
– Customer has to get router
– $65 per month, 1 Gbps unlimited + $100 Activation fee
– Recommend wifi router – cheapest at Walmart
– WA sets up account, takes payment, service is turned on (Use Scribe)
Peters Ave | Mid Town Cottages
SPECIAL: Landlord incentives can cover up to 100% of monthly bill. They pay us, then customer provides receipt to landlord.
– Customer needs a router
– $65 per month, 1 Gbps unlimited + $100 Activation fee
– Recommend wifi router – cheapest at Walmart
– WA sets up account, takes payment, service is turned on (Use Scribe)
Crane drive (Waterview Estates)
– $65/month
– $100 activation
– No contract
– 1Gbps
– NO ROUTER PURCHASE. We supply the router / wifi at this location
– WA sets up account, takes payment, service is turned on (Use Scribe)
– If customer mentions free wifi: say you don’t know anything about it; free wifi is handled by the landlord. We offer the paid service.
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Schynet support agents.
Billing
- Standard UNMS Payment Processing.
- Remember to use Online Payment. Do not use Record Payment.
VPN
- VPN is available: OpenVPN.
- You MUST be connected to OpenVPN to connect to tools.
Time Limit
- No time limit.
Managed Routers / Support
- Managed Router Portal: https://isp.viloliving.com/networks
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Ticketing Info
- Make the ticket private.