'/%3E%3Ctext%20x='50%25'%20y='62%25'%20dominant-baseline='middle'%20text-anchor='middle'%20fill='%23ffffff'%20font-family='Arial%2C%20Helvetica%2C%20sans-serif'%20font-size='92'%20font-weight='900'%3EPHIRELINK%3C/text%3E%3C/svg%3E)
ISP Tools | Customer Dashboard
PhireLink
Internal support hub for PhireLink — Sonar billing + ticketing, Adtran routers, troubleshooting tools, and call out processes.
Contact + Info
Phone985-605-0808
Websitephirelink.com
Office Address
627 Olin Hills Road
Farmerville, LA 71241
Farmerville, LA 71241
Call Out Code
0940
Ticket Group
WISP Assist
Additional Notes
Monday – Friday 9:00 AM to 5 PM ET
Second location: 101 Production Drive, Suite E, Slidell, LA 70460-4674
Second location: 101 Production Drive, Suite E, Slidell, LA 70460-4674
Live Conditions
—
Loading…
Eastern Time
—
—
Answer Rebeltec calls as PhireLink
🚨 IMPORTANT
Billing
- Standard Sonar Billing.
📞 REMINDER
Special Procedures
- Arkwest — services Arkansas
- Tammany Wireless — services Louisiana
- Camila Fiber — services Louisiana
- Rebeltec — services Colorado
- Make sure you follow the call out process if the issue is unresolved (example: Hard down).
Major Outage Steps
Arkwest + Slidell
Troubleshooting/Call out Processes
Process _ for _ Slidell
and
Process _ for _ Arkwest
On-Call Calendars
ArkWest: Arkwest Calendar
Slidell: Slidell Calendar
Rebeltec: Rebeltec Calendar
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Phirelink support agents.
Customer Database
Fiber Troubleshooting
Sales Lead
Billing
- Standard Sonar Billing.
VPN
- No RDP/VPN is needed.
Time Limit
- No time limit.
Managed Routers / Support
- Adtran routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
Ticketing Info
- Ticket Group: Set the group to WISP Assist
- Type: Select the most appropriate type