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ISP Tools | Customer Dashboard
OACYS
Internal support hub for OACYS — billing cycle guidance, RDP access for tools, wiki resources, and login credentials.
Contact + Info
Phone(559) 781-4123
Websiteoacys.com
Office Address
320 W Henderson Ave
Porterville, CA 93257
Porterville, CA 93257
Office Hours
Mon-Fri: 8:00am-5:00pm
Sat: 9:00am-5:00pm
Sat: 9:00am-5:00pm
Call Out Code
0690
Ticket Group
Oacys
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing
- Get with a team lead for questions on billing (How-to document is on the list to be done).
- Cycle: 15th through 14th. Advance payment due on the 15th.
- $5 late fee if payment received after the 14th.
- Deactivated if not paid by the 25th + $15 reactivation fee.
📞 REMINDER
Special Procedures
- Every call should end with submitting notes to their account.
- Escalated calls: submit a ticket and also submit notes to the account.
Login Info
RDP + Tool Credentials
RDP Credentials
Server Name: remotesupport.oacys.com
Username: wispassist
Password: waRemote9520
Tool Credentials
Usernames:
AirControl/OacysWiki/CnMaestro/Nagios: wispassist
Minim: wispassist@ocsnet.net
Passwords:
AirControl/CnMaestro/Minim: waMonitor20#
Nagios: waMonitor20
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for OACYs support agents.
Wiki
Basic Troubleshooting / Information (Add new router)
Slow speed troubleshooting↗
Slow Speed information
Managed Router Information↗
Router information wiki
Billing
- Get with a team lead for questions on billing (How-to document is on the list to get done).
- Cycle is from the 15th of each month through the 14th of the following month.
- Advance payment for the upcoming period is due on the 15th of each month.
- $5 late fee if payment is received after the 14th day of the month in which it is due.
- If not paid by the 25th day of the month, account is deactivated + $15 reactivation fee.
VPN
- VPN is needed. Use the RDP to gain access to tools.
- You can use Chrome or Firefox once inside the RDP.
Time Limit
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Managed Routers / Support
- Some managed routers, and eero mesh systems.
- Check the account to see if customer is charged a managed router fee.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled.
- We can still bypass the router by using the Get MAC function in their database.
Ticketing Info
- If a ticket is escalated: let customer know someone will follow up by 10am next day (except Sunday).
- If it’s urgent: tag @oacyschavez on Sundays.
- Group: Oacys
- Agent: Customer Service
- Type: Select the most appropriate type