Networx

Networx Support Dashboard

ISP Tools | Customer Dashboard

Networx

Internal support hub for Networx — Freshdesk ticketing, property/unit workflows, and AP monitoring links.

1. Billing DETAILS

No billing

2. VPN DETAILS

No VPN available

3. Time Limit DETAILS

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4. Managed Routers / Support DETAILS

Cambium access points (not inside units)

5. Speed Test DETAILS

OpenSpeedTest

6. MAC Filtering DETAILS

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7. Ticketing Info DETAILS

Freshdesk + contact template

Contact + Info

Phone

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Website

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Office Address

No Office
Panama City, FL 32401

Office Hours

Mon-Fri: 9:00am-5:00pm

Call Out Code

0420

Ticket Group

Networx Support

Live Conditions

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Eastern Time

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🚨 IMPORTANT

Billing

No billing

📞 REMINDER

Special Procedures

We troubleshoot individual devices, not routers and CPEs.
If an access point for a floor is down, notify in Discord.

Ticketing Info

Freshdesk Contact + Ticket Template

How to set up CUSTOMER in Freshdesk

Search for unit number first to see if it is in contacts already

Full Name: UNIT NUMBER (OR-413, LB1-804, etc.)

Company: Property Name (Origin Resort, Long Beach, etc.)

Phone Number: 000 (DO NOT put the customer phone number in here)

Ticket Template

Customer name:

Best Contact Number:

Property Name:

Unit Number:

IP Address:

Nature of Call/Issue:

Troubleshooting steps:

WA_[FirstnameLastinitial]

Freshdesk Link

https://networx.freshdesk.com/a/tickets/new/

Standard Ticketing fields:

Group: Networx Support

Agent: Stephen Durr

Type: Select the most appropriate type

Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for Networx support agents.