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Net Ops
Internal support hub for Net Ops — VISP billing, VPN access, and router/CPE credentials.
Midland, TX 79707
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NO TROUBLESHOOTING
- NO TROUBLESHOOTING!!! Questions? Ask a lead!
- Use the appropriate flyout / dropdown info and document everything in the ticket.
Billing Reactivation (VISP)
- Reach out for billing issues.
- To reactivate: customer must pay half the balance due now; remaining half within two weeks.
- Put all reactivation details in the ticket when submitting.
- Delete the “late fee” off the invoice to keep service active after reactivation.
Script + Packages + Install Times
Script: For Sales
“All plans are unlimited/no data cap, No contract internet service plans. We offer a full 30 day money back guarantee with all plans (this includes the install fee if they ask) and the equipment we provide has wifi built in so you don’t need to purchase or rent any additional equipment. An added bonus for being a customer with us and something no other Internet provider in the area offers, is that we give away free internet from midnight to noon every single day, similar to how electric companies give away free electricity at night. So from midnight to noon every single day we turn off speed profiles meaning even if you only signed up for the 100mbps plan, during those time frames your speeds will be uncapped and can go as fast as your equipment can provide all the way up to 1gig for FREE! We have one of the highest Google and Facebook ratings of any ISP in the area and have been voted best ISP local since 2018!”
Install fee: $149 standard, promo $99 (limited time)
Packages
- 50Mbps — $59.99/mo (50 down / 10 up)
- 100Mbps — $89.99/mo (100 down / 20 up)
- 300Mbps — $99.99/mo (300 down / 30 up)
- 500Mbps — $109.99/mo (500 down / 40 up)
- 1000Mbps — $129.99/mo (1000 down / 50 up)
Questions / Install times
Recommendation questions:
- How many people in the home will actively use the internet?
- Does anyone work from home?
- Does anyone study/school from home?
- Does anyone play online games/any gamers?
Install timeframes: Weekdays, 2-hour windows: 9-11, 1-3, 3-5 (unless otherwise noted).
Cambium + CPE Credentials
Default Cambium Router
If a Cambium router gets set back to default:
SSID: Cambium WiFi
Password: 12345678
Cambium Router Gateway
URL: https://192.168.1.1
Username: useradmin
Password: admin
On rare occasions, the password may be: Netops01
CPE / Router Login Credentials
CPE: http:// (CPEs)
Routers: https:// (routers)
CPE Username: admin
CPE Password: Pa$$Phrase432
Router Username: admin
Router Password: Netops01
Billing
- Standard VISP billing.
- Reach out for billing issues.
- To reactivate: pay half of the balance due now; remaining half within two weeks.
- Put all details in the ticket when submitting.
- Delete the “late fee” off the invoice to keep service active after reactivation.
VPN
- Windows VPN is needed.
- Once connected, use https:// + router IP for remote access.
Time Limit
- 10 Minute Time Limit for all calls.
Managed Routers / Support
- Managed Cambium routers.
- TP-Link HX510 may also be used.
- Default Cambium login: Admin / 12345678
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled.
- We do not have a way to bypass.
Ticketing Info
- Assignee: Unassigned
- Followers: Leave blank
- Type: Select the most appropriate type
- Special: If you can’t access router/radio, note the desired SSID/password in the ticket so T2 can change it without calling the customer.