Net NV

Net NV Support Dashboard

ISP Tools | Customer Dashboard

Net NV

Internal support hub for Net NV — Spiceworks ticketing, billing guidance, and monitoring tools.

1. Billing DETAILS

Portal first; cancellations have a form

2. VPN DETAILS

No VPN available

3. Time Limit DETAILS

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4. Managed Routers / Support DETAILS

Managed TP-Link routers

5. Speed Test DETAILS

OpenSpeedTest

6. MAC Filtering DETAILS

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7. Ticketing Info DETAILS

All tickets in Spiceworks

Contact + Info

Phone(775) 453-4446

Websitenetnv.net

Office Address

50 W Liberty St
Reno, NV 89501

Office Hours

Mon-Fri: 9:00am-5:00pm

Call Out Code

0970

Ticket Group

Spiceworks

Live Conditions

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Mountain Time

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🚨 IMPORTANT

Billing + Payments

For payments, refer caller to the Net NV portal (website first).
If no login / cannot reset / insists on phone payment: ticket and send up.
No paper invoices: invoices are sent by email only.

📞 REMINDER

Cancellations + Mail-in Payments

Cancellations: Use the cancel service form (no additional ticket required): netnv.net/cancel-service
Mail-in payments: 50 W Liberty St Suite 1290, Reno, NV 89501

Pepper Ridge RV Park

Escalation / Ownership

NetNV has “donated” the setup directly over to the RV park’s IT company.

NetNV only supplies the internet connection, that’s it.

If a connection issue lies past the “Wave Lr” equipment (which feeds the connection to the park), it is now in the hands of Lockwood Moore (the IT company).

Direct callers to the park manager.

Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for NetNV support agents.