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The Hive

nConnections

nConnection Support Dashboard
nConnection logo
ISP Tools | Customer Dashboard

nConnection

Internal support hub for nConnection — customer database, ticketing, and troubleshooting procedures.

1. Billing DETAILS
Billing: Ticket + send up
2. VPN DETAILS
No VPN needed
3. Time Limit DETAILS
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4. Managed Routers / Support DETAILS
None
5. Speed Test DETAILS
OpenSpeedTest
6. MAC Filtering DETAILS
Site dependent
7. Ticketing Info DETAILS
Assign tickets to Support
Contact + Info
Phone
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Websitenconnections.com
Office Address
587 W Eau Gallie Blvd #104a
Melbourne, FL 32935
Office Hours
Mon-Fri: 9:00am-5:00pm
Call Out Code
—
Ticket Group
Support
Live Conditions

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Central Time
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🚨 IMPORTANT

Billing / Sales

  • All BILLING: Ticket and send up.
  • All SALES calls: Ticket and send up.
📞 REMINDER

Ticketing Notes

  • MAC Filtering: Site dependent — check site first.
  • Gather customer’s device IP address.
  • Customer info goes into Contact info.
  • When creating a new contact, add site name + location in the company section.
  • Use standard WISP Assist subject header. Notes go in description.
  • Assign tickets to Support.
Wiki Page Info || NOC Login Info

Database login / NOC Site login

Database login / NOC Site login

WILL BE NEEDED TO SEE THE SITE INFO

U: wispassist

P: here2help

Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for nConnection support agents.