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ISP Tools | Customer Dashboard
Mountain Top
Internal support hub for Mountain Top Telecom — VPN access, UNMS tools, and Freshdesk ticketing.
Contact + Info
Phone(866) 533-7361
Websitemttelecom.org
Office Address
334 Main Street
Franconia, NH 03580
Franconia, NH 03580
Office Hours
Mon-Fri: 9:00am-5:00pm
Call Out Code
0390
Ticket Group
“Tower Outages” (outages) / “T2[…]” (everything else)
Live Conditions
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Central Time
—
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🚨 IMPORTANT
Refer them to Netafy!!!!!
- Phone: 877-412-9434
- Email: support@netafy.com
📞 REMINDER
Ticketing Info
- Group: “Tower Outages” for anything outage related, “T2[…]” for everything else
- Agent: Nelson Crowe
- Type: Select the most appropriate type
Mountain Top
Drop Downs
VPN Login
IP Address: 199.180.60.173/wispassist
Username: wispassist
Password: Hi0uysh@2021!
Technical Support | Ticketing
Note: Need to use Cisco AnyConnect VPN to connect to UNMS
Customer Database | Radio Stats↗
Ticketing↗
Sales Lead
Billing
- No billing — ticket and send up for billing to follow up with the customer.
VPN
- Cisco AnyConnect VPN is needed to connect to any tools.
Time Limit
- —
Managed Routers / Support
- No managed routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is NOT enabled.
Ticketing Info
- Group: “Tower Outages” for anything outage related, “T2[…]” for everything else
- Agent: Nelson Crowe
- Type: Select the most appropriate type