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Micro-Innovation

Micro-Innovation Support Dashboard
Micro-Innovation logo
ISP Tools | Customer Dashboard

Micro-Innovation

Internal support hub for Micro-Innovation — UniFi access, ConnectWise ticketing, and property procedures.

1. Billing DETAILS
No billing (included in rent)
2. VPN DETAILS
No VPN needed/available
3. Time Limit DETAILS
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4. Speed Test DETAILS
OpenSpeedTest
5. MAC Filtering DETAILS
Not enabled
6. Ticketing Info DETAILS
ConnectWise ticketing
Contact + Info
Phone610-840-5465
Websitemicroinnovation.net
Office Address
1275 Glenlivet Dr, Suite 100
Allentown, PA 18106
Office Hours
Mon-Fri: 9:00am-5:00pm
Call Out Code
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Ticket Group
ConnectWise
Live Conditions

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Central Time
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🚨 IMPORTANT

Thank you for calling Tech Support. How can I assist you today?

  • Billing: No billing — included in the client’s rent.
  • Routers: Intellifi and Adtran routers (no remote access).
  • Speed note: Speeds are shared across the properties.
!– SCRIBES –>
Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for Micro-Innovation support agents.

📞 REMINDER

Special Procedures + Ticketing

  • College Town on the River: UniFi access points per room/apartment managed through a UniFi network controller. Each apartment AP can be managed and rebooted remotely.
  • Ticketing: How to ticket in ConnectWise.
Micro-Innovation

Drop Downs

Connect Wise Login info

COMPANY: link365

User Name: wispassist

Password: ^41PuNq8vdUsM&X