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ISP Tools | Customer Dashboard
GO Creative Wireless
Internal support hub for GO Creative Wireless — VISP billing, UISP tools, and ticketing.
Contact + Info
Phone(877) 429-2526
Websitegocreativewireless.net
Office Address
2655 First Street Suite #250
Simi Valley, CA 93065
Simi Valley, CA 93065
Office Hours
Mon-Fri: 9:00am-4:00pm
Call Out Code
0530
Ticket Group
GO Creative Wireless
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing
- Don’t forget to sign into the correct VISP account!
- Cancellations require a 30 day notice. Customers are informed when they sign up and on every invoice.
📞 REMINDER
Ticketing Info
- ALL Tickets: “Assignee” should be “Erica Shatee”
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for GO Creative Wireless support agents.
Sales Lead Process
- Gather their information
- Send a message in Discord with their contact info, tagging Erica Shatee and someone will follow up
VPN Information
Server Address: 69.36.65.254
VPN Type: L2TP Over IPSec
Username: wispa
Password: ForWispassist
UISP Login Info
Username: Wispassist
Password: 417CentralAve#
VISP Login Info
Username: wispassi
Password: ForWispassist#21
Billing | Ticketing
Customer Database | Billing | Ticketing
Don’t forget to sign into the correct VISP account!
VISP Subscriber↗
Don’t forget to sign into the correct VISP account!
Billing
- Don’t forget to sign into the correct VISP account!
- Cancellations require a 30 day notice. Customers are informed of this when they sign up and on every invoice.
VPN
- No RDP/VPN is needed or available.
Managed Routers / Support
- Eero
- Luxul
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is NOT enabled.
Ticketing Info
- ALL Tickets: “Assignee” should be “Erica Shatee”