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ISP Tools | Customer Dashboard
Current Networks
Internal support hub for Current Networks — support tools, procedures, and ticketing workflow.
Contact + Info
Phone(805) 782-1005
Websitecurrent-networks.com
Office Address
225 S Ocean Ave
Cayucos, CA 93430
Cayucos, CA 93430
Office Hours
M-F: 8am-5pm
Call Out Code
0520
Additional Notes
Office Hours: M-F (8am-5pm)
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing
- Double check and do not assume someone is shut off because it states delinquent/inactive. There will always be a sticky note confirmation and a pop up when entering the customer account.
- If a customer is calling to cancel service, turn off autopay.
- If a customer is shut off and they make a payment, turn them back on from the CPE. If you need help, ask a lead.
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Current Networks support agents.
Billing
- TBD
VPN
- No RDP/VPN is needed or available.
Managed Routers / Support
- N/A
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is enabled / not enabled (TBD).
Ticketing Info
- When you submit a ticket for Current Networks, you must also post in their Discord channel.
- Use this format:
- Hotel/Property Name
- Room #
- Description of Issue (use Ticket Title format)
- Resolved/Unresolved
- Ticket Link
Time Limit
- No set limit
Special Procedures
- The following link allows devices to force the splash page to appear: http://wifi.repair/