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ISP Tools | Customer Dashboard
Cobalt Technology
Internal support hub for Cobalt Technology — Splynx billing, ZeroTier remote access, troubleshooting portals, and ticket routing.
Contact + Info
Phone(940) 463-0040
Websitecobaltnow.com
Office Address
200 S Main St.
Holliday, TX 76366
Holliday, TX 76366
Office Hours
Mon-Fri: 9am-6pm
Sat-Sun: Closed
Sat-Sun: Closed
Call Out Code
0270
Outage Status
Live Conditions
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Eastern Time
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🚨 IMPORTANT
Billing
- Ticket and escalate to have billing call the end-user back.
- Billing team does reach out via text message.
- Billing number: 760-470-4654 (call or text).
📞 TRANSFER REMINDER
Cobalt Notes
- Outage Status Page: https://status.cobaltnow.com/
- Cancellation Policy: Click here to view updated steps
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Cobalt Technology support agents.
CPE Login Info
CPE / Remote Access
Use ZeroTier for remote access into CPEs. Credentials below are for internal use.
Ubiquiti CPE login
Username:
CRAdminPassword:
cRidge057868! or cRidge057868Cambium CPE login
Username:
adminPassword:
cRidge057868Zerotier Key
1c33c1ced0e73bd3
💻 Customer Database || Ticketing
📶 Router Support
Billing
- Standard Splynx billing.
- ONLY accepts credit and debit cards.
- No bank accounts or ACH.
- You can update the card by logging in as the customer and using the customer portal, or use a different card.
- You can remove the card in Splynx and update it that way.
VPN
- ZeroTier VPN is needed to remote into CPEs.
Managed Routers / Support
- Almost all subscribers have TP-Link routers (Deco or Agile Net).
- A few customers have Aircubes (legacy customers).
Preferred Speed Test Site
- Refer to Special Procedures.
MAC Filtering
- MAC Filtering is enabled.
- Unable to bypass the router, at this time.
Ticketing Info
- Assign to Theresa (Office Manager) for any Billing / Sales / etc.
- Assign Support related tickets to Trevor Ingersoll.
- Call Out Code: 0270.
Special Procedures
- For all slow speed issues:
- Do not encourage customers to run speedtests.
- Focus on the customer’s issue (buffering, website access, web page issues).
- No speedtest with customer. You can run from TAUC if needed.