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The Hive

Central Link

Central Link Support Dashboard
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ISP Tools | Customer Dashboard

Central Link

Internal support hub for Central Link — billing + ticketing rules, troubleshooting portals, and sales leads.

1. Billing DETAILS
Online Payment only
2. VPN DETAILS
Windows VPN
3. Routers DETAILS
Managed Vilo
4. Speed Test DETAILS
Wifiman
5. MAC Filter DETAILS
Not enabled
6. Ticketing DETAILS
Private + no assignee
Contact + Info
Phone(254) 719-0000
Websitecentrallink.com
Office Address
155 N League Ranch Rd.
Waco, TX 76705
Office Hours
Mon-Fri: 8am-5pm
Sat-Sun: Closed
Call Out Code
0460
Billing
Standard UNMS payment processing
Live Conditions

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Eastern Time
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🚨 IMPORTANT

Billing

  • Ticket and escalate to have billing call the end-user back.
  • Billing team does reach out via text message.
  • Billing number: 760-470-4654 (call or text).
📞 TRANSFER REMINDER

Central Link Notes

  • Ticket: Assigned User = leave blank.
  • Set ticket to Private.
  • Call Out Code: 0460.
Scribes

Scribes & Reference Procedures

Scribe scripts, call flows, and mini-procedure references for Central Link support agents.