ISP Tools | Customer Dashboard
CamTech Broadband
Internal support hub for CamTech — billing escalation, troubleshooting portals, ticketing rules, and service call scheduling (Lightwave sister company).
Contact + Info
Phone(760) 654-5212
Websitecamtechbroadband.com
Office Address
1039 D St Suite 3
Ramona, CA 92065
Ramona, CA 92065
Office Hours
M-F 8 AM – 5 PM
Billing Number
760-470-4654 (call or text)
Confirmed Services Offered
Fixed Wireless
Hardwired
Residential
Business
Call Out Code
0990
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing
- Ticket and escalate to have billing call the end-user back.
- Billing team does reach out via text message.
- Billing number: 760-470-4654 (call or text).
📞 TRANSFER REMINDER
CamTech Notes
- Make sure you are reaching out in Lightwave’s GREEN Discord channel.
- We set up service calls for all Unresolved Tech issues.
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for CamTech support agents.
Sales Leads
Sales
Collect the customer’s info and create a ticket for the sales team to follow up.
Sales Lead Info
- Name
- Phone number
- Service address
- Best callback time
💻 Customer Database
🔧 Troubleshooting
Billing
- Ticket and escalate to have billing call the end-user back.
- Billing team does reach out via text message.
- Billing number: 760-470-4654 (customers can call or text).
VPN
- No RDP/VPN is needed or available.
Special Procedures
- Many CamTech customers are on AT&T / Verizon / T-Mobile hotspots.
- If you cannot locate a customer in Ubiquiti / Cambium / Mimosa cloud, let Lightwave know so they can check hotspot business portals.
- Make sure you are reaching out in Lightwave’s GREEN Discord channel.
- Set up service calls for all Unresolved Tech issues.
- All scheduling uses the same calendar + technicians as Lightwave.
- Appointment is presented to customer as a CamTech technician (not Lightwave).
- Add note next to customer name: “Camtech Fix”.
Managed Routers / Support
- No managed routers.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is TBD (enabled / not enabled).
Ticketing Info
- All calls get new tickets.
- Group: Billing for billing; Lightwave for everything else.
- Agent: Do not select an agent.
- Type: select the most appropriate type.
Sister Company
- Sister Company to Lightwave Wireless.