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ISP Tools | Customer Dashboard
Copper Canyon Communications
Internal support hub for Copper Canyon Communications — Sonar billing, CPE monitoring portals, router management, and sales lead workflow.
Contact + Info
Phone(928) 263-6763
Websitecopperccaz.com
Office Address
4125 N Bank St
Kingman, AZ 86409
Kingman, AZ 86409
Office Hours
Mon-Thu: 8am-5pm (GMT)
Fri: 8am-3pm
Fri: 8am-3pm
Call Out Code
TBD
Ticket Group
Support
Live Conditions
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Mountain Time
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🚨 IMPORTANT
Billing
- Ticket and escalate to have billing call the end-user back.
- Billing team does reach out via text message.
- Billing number: 760-470-4654 (call or text).
📞 TRANSFER REMINDER
Call Branding
- “Thank you for calling Copper Canyon Communications. My Name is _________ , how can I assist you today?”
Scribes
Scribes & Reference Procedures
Scribe scripts, call flows, and mini-procedure references for Copper Canyon Communications support agents.
💻 Customer Database
📶 Router Management
Billing
- Standard Sonar billing.
- Time Limit: TBD.
VPN
- No RDP/VPN is needed or available.
Managed Routers / Support
- Most customers have Grandstream routers.
- Older routers include Baicells E3011 (Baicells Cloud) and Ubiquiti AirCubes.
Preferred Speed Test Site
MAC Filtering
- MAC Filtering is not enabled.
- Only enabled at Kingman and Valley Vista. Bypass is not possible.
Ticketing Info
- Ticket Group: Support.
Special Procedures
- Sales: Pre-qualify the customer.
- Create the Lead account in Sonar.
- One install a day; assign to Jacob if it’s a good match on CnHeat.
- Schedule a 4hr time window; 1 per day of the week.
- If CnHeat does not show a good match, advise customer an installation team will reach out for an in-person site survey.